Shipping policy
Shipping Policy
Last updated: September 28, 2026
Overview
At OzHaul Sports, we aim to get your order to you as quickly and safely as possible. Please read our shipping policy for details on processing times, delivery options, and what to do if something goes wrong.
Order Processing
Orders are processed within 1–3 business days of payment confirmation (Monday to Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.
Orders placed on weekends or public holidays will be processed on the next business day.
Domestic Shipping (Australia)
We offer the following shipping options for orders within Australia:
- Standard Shipping — Estimated delivery 3–7 business days
- Express Shipping — Estimated delivery 1–3 business days
Shipping rates are calculated at checkout based on your location and order weight. Free standard shipping may be available on orders over a qualifying amount — check our website for current promotions.
International Shipping
We currently ship to selected international destinations. International shipping times and rates vary by location and are calculated at checkout.
Please be aware that:
- International orders may be subject to customs duties, taxes, and import fees imposed by the destination country
- These charges are the responsibility of the customer and are not included in our shipping rates
- Customs processing may cause delays beyond our estimated delivery times
Tracking Your Order
Once your order has been dispatched, you will receive an email with a tracking number. You can use this to monitor your delivery through our carrier's website. Please allow up to 24 hours for tracking information to become active.
Delivery Issues
If your order has not arrived within the estimated delivery window, please:
- Check your tracking information for any updates or delivery attempts
- Check if a delivery card has been left at your address
- Check with neighbours or a safe location on your property
- Contact the carrier directly with your tracking number
If you are still unable to locate your order, please contact us and we will investigate with the carrier on your behalf.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. OzHaul Sports is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately — we will do our best to update the address before dispatch, but this cannot be guaranteed.
Damaged or Lost Parcels
If your order arrives damaged, please take photos of the packaging and item(s) and contact us within 48 hours of delivery. We will work with you to arrange a replacement or refund as appropriate.
In the rare event that your parcel is lost in transit, please contact us and we will lodge an investigation with the carrier.