Refund policy
Here's a full Return and Refund Policy for OzHaul Sports:
Return and Refund Policy
Last updated: September 28, 2026
Overview
At OzHaul Sports, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help. Please read our policy carefully before making a purchase.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging with all tags attached
- Accompanied by proof of purchase (order confirmation or receipt)
The following items are not eligible for return:
- Items marked as final sale or clearance
- Worn, washed, or altered items
- Items damaged through misuse or normal wear and tear
- Gift cards
How to Initiate a Return
To start a return, please contact us at the email or contact information listed on our website. Include your order number and reason for return. We will respond within 2–3 business days with return instructions.
Please do not send items back without first receiving return authorisation — unauthorised returns may not be processed.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to post the credit.
Please note: Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).
Exchanges
If you received a defective or damaged item, or need a different size or colour, we're happy to arrange an exchange. Contact us within 30 days of delivery with your order number and details of the issue.
Subject to stock availability, we will send out a replacement at no additional cost. If the item is no longer available, a full refund will be issued.
Sale Items
Items purchased on sale may be returned for store credit only, unless the item is faulty. Final sale items are not eligible for return or exchange.
Late or Missing Refunds
If you haven't received your refund within 10 business days of approval:
- Check your bank account again
- Contact your credit card company — it may take time before the refund is officially posted
- Contact your bank — processing times can vary
- If you've done all of the above and still have not received your refund, please contact us
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not what you ordered, please contact us immediately. We will arrange a free return and either replace the item or issue a full refund, including any shipping costs.